Last Updated: 11 January 2024
This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also informs you of your privacy rights and how the law protects you.
Please ensure you read this Privacy Policy carefully. Your use of the Dora Pet Shop website and services signifies your agreement with this policy. If you do not agree with how your information is collected, used, or shared, please refrain from using our website.
We are committed to protecting your privacy and ensuring transparency in handling personal information. This policy explains how we collect, use, disclose, and safeguard your personal information while ensuring compliance with applicable data protection laws.
Information We Collect
We collect personal information only to the extent necessary to provide you with our services. To improve our services and user experience, we also monitor website traffic and usage patterns. The types of data we collect may include:
Personal Information: Name, email address, contact number, postal code.
Transactional Information: Details of purchases made, order history, and feedback on our services and products.
Technical Data: IP address, browser type and version, device information, pages visited, date and time of visit, and diagnostic data for technical troubleshooting.
Cookies: Small data files stored on your device to enhance website functionality and personalize user experience. Disabling cookies may impact some website features.
How We Use Your Information
We collect and use your information for the following purposes:
To Provide Services: Processing orders, delivering products, and handling transactions securely.
Customer Support: Assisting with inquiries, providing updates, and responding to service requests.
Service Improvement: Enhancing the functionality and user experience of our website.
Marketing Communications: Sending promotional offers, discounts, and special notifications via email, SMS, or social media channels based on your preferences.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Your information may be stored on secure servers and retained for:
Order processing and record-keeping.
Compliance with legal obligations.
Improving our services.
Your data will be deleted or anonymized when it is no longer required for these purposes.
Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:
Legal Obligations: To comply with applicable laws, regulations, or court orders.
Law Enforcement: When required for investigation purposes or to prevent fraud or illegal activities.
Service Providers: With trusted partners who assist us in operating our website and services, ensuring they comply with data protection requirements.
Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or alteration. However, no method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Your Privacy Rights
You have the following rights regarding your personal data:
Access: To request access to the personal data we hold about you.
Correction: To request corrections if your data is inaccurate or incomplete.
Deletion: To request the deletion of your data where applicable.
Objection: To object to the processing of your data for marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal data from children under this age. If you believe we have collected such information, please contact us, and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website, and any significant changes will be communicated to you where necessary.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you can contact us at:
Dora Pet Shop
Phone: +8801966235207
Email: support@dorapetshop.com
