General Questions

1. What products do you offer?
   We offer a wide range of pet food, accessories, and care products for dogs and cats.
2. Do you sell products for both dogs and cats?
   Yes, we provide products for both dogs and cats, including food, toys, grooming tools, and health care items.
3. Are your products safe for pets?
   Absolutely! Our products are carefully selected to ensure they are safe, healthy, and high-quality for your pets.

Ordering & Shipping

4. How can I place an order?
   You can place an order directly through our website by adding products to your cart and proceeding to checkout.
5. Do you offer delivery all over Bangladesh?
   Yes, we deliver all over Bangladesh. Delivery charges may vary depending on your location.
6. How long does delivery take?
   Orders are usually delivered within 3-5 business days. Delivery times may vary based on location and order size.
7. What payment methods do you accept?
   We accept cash on delivery, mobile banking (bKash, Nagad), and online payments.

Returns & Refunds

8. Can I return a product if I am not satisfied?
   Yes, we have a return policy. If you are not satisfied with a product, you can return it within 7 days of receiving it.
9. How do I request a refund?
   To request a refund, please contact our support team with your order details.

Pet Food & Care

10. Do you sell organic pet food?
    Yes, we offer a range of organic and natural pet food options for both dogs and cats.
11. How do I know which food is right for my pet?
    We provide product descriptions with feeding guidelines. If you're unsure, consult your vet or contact our support for assistance.
12. Do you offer grain-free food?
    Yes, we have grain-free options available for pets with dietary restrictions.

Customer Support

13. How can I contact customer support?
    You can reach us via email, phone, or through our website's contact form.
14. Do you have a physical store?
    Currently, we operate online only, but our quality and service are our top priorities.
15. Can I get personalized recommendations for my pet?
    Yes! Our team can help you choose the right products based on your pet's breed, size, and age.